How we provide IT support

Zoapiere Networks' proactive IT support is made up of a number of parts:

Regular on-site maintenance days ( we call them rotation days) Unlimited telephone and remote IT support 24/7 remote monitoring FREE emergency call-outs

All our on-site IT support is provided by MCSE-qualified support engineers, so you know that you have an experienced and well-qualified IT support engineer working to ensures your IT infrastructure works properly.

The frequency of on-site days determines the fixed monthly fee - the frequency required depends upon:

The approximate size of your computer network

Adding an additional person to your business generates negligible amounts of additional support requirement, so why should there additional costs added?

The complexity of your network

If you have 200 people but only use Microsoft Office and e-mail, your support could cost less than a smaller company with multiple applications and a complex setup

If this sounds like a business IT support service you want for your company, contact Zoapiere Networks today to see how we can make a difference.

Why proactive Network support?

Proactive network support means you have fewer problems; fewer problems means more time available for taking your company forward.

Network support issues cost more than just the price of the network support time bought. The cost of your team being unable to work effectively and lost opportunity costs need to be taken into consideration.

The average 10-user company costs over £1,500 per day to simply sit still; IT problems mean your staff cannot be generating revenue so you are losing money.

That's why proactive network support is a much better solution than reactive network support agreements. They may seem slightly more expensive but when all costs are brought into the equation, which is really costing your business more?

Regular on-site network support time means a number of things:

The time is dedicated to your business and your IT network

No interruptions to your engineers' time - he is there for you

Time is available for:

Dealing with user issues better dealt with face-to-face, making the problem go away faster Installation of new hardware or software discussing how your business is changing and what the implications are for your IT systems

If you have fewer network support problems, so do we. We can operate more leanly and pass those cost savings to you.

If you would like an network support company you rarely have to talk to, call us free on 852 3188-0638 or click here and we will call you .

 

Regional System support

Although our proactive system support means you have fewer problems, our clients appreciate that we are there when they need us.

Zoapiere Networks have offices throughout the country ensuring that our clients get the very best system support and service. All our offices are staffed with only Microsoft Certified Systems Engineers and Microsoft Certified Professionals (MCP).

These engineers provide on-site system support across the UK from our office's based in London, HongKong and the China .