DELL SERVER E-SUPPORT TOOL 1.0 (X19 Release)

技术2022-05-11 60

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This document contains the latest update information forDell Server E-Support Tool 1.0 (DSET).

NOTE: This is a pre-release version of this software provided "as-is" forthe purpose of evaluation. Please read the License Agreement (Dell_License)for further information.

Recommended Hardware & Software Requirements=======================================================================

* Dell PowerEdge(TM) 300, 350, 500SC, 600SC, 650, 700, 750, 1300, 1400SC, 1500SC, 1550, 1600SC, 1650, 1655MC, 1750, 1800, 1850, 2300, 2400, 2450, 2500, 2550, 2600, 2650, 2800, 2850, 4300, 4350, 4400, 4600, 6300, 6350, 6400, 6450, 6600, 6650, 8450 (PowerEdge 7150 and 3250 are not supported).* Red Hat Enterprise Linux AS 2.1* Red Hat Enterprise Linux (AS, ES, WS) 3.0 (does not support i386_64)* Red Hat Linux 8.0 and 9.0 (limited support)* Mozilla 0.9.9 or newer, Internet Explorer 5.0 or newer, or Netscape 7.0 (to view reports)* A minimum of 64 megabytes (MB) of random-access memory (RAM)* A minimum of 50 MB of free hard-disk space (includes temporary files). More disk space may be needed when using advanced features (see below).

What Is New or Changed?=======================================================================

* Added Storage Services components that now collect information on supported RAID/SCSI controllers, hard drives, virtual drives/containers and enclosures* Added Field Replacable Unit (FRU) data such as serial #, part #, revision* Added command line options* Added backup to compress reports in tar.gz format if ZIP was not installed

========================================================================OVERVIEW========================================================================

Dell Server E-Support Tool (DSET) provides the ability to collect hardware,storage and operating system information of a Dell PowerEdge or PowerVaultserver. This information is consolidated into a single "System ConfigurationReport" that can be useful for troubleshooting or inventory collection of asystem. The browser user interface provides a convenient means to view specificdata through hierarchical menu trees.

DSET is intended to be a small, non-intrusive tool that does not require areboot of the system to provide full functionality. DSET can collectinformation about Linux drivers, services, network settings, etc. as well as system logs. DSET will also collect extended hardware information suchas processors, memory, PCI cards, ESM log, BIOS/firmware versions and systemhealth (fan/voltage levels).

Installation Instructions=======================================================================

DSET must be installed using Red Hat Package Manager (RPM) and with rootprivileges. Install DSET with the following command:

rpm -Uhv delldset-1.0-X19.i386.rpm

The default installation path is /usr/lib/dell/dset. However, the package is relocatable and can be installed to a different path by adding the rpm option "--prefix <newpath>" at the end of the above command.

To uninstall DSET enter the following command:

rpm -e delldset

Usage Instructions=======================================================================

To create a DSET System Configuration Report run the command "dellsysteminfo"from any terminal shell prompt. You must have "super-user" (su) privileges tocreate a report. DSET will provide status as it collects varioushardware, storage and software information. DSET may prompt the user for optional customer information during the first report run. This information assists Dell Technical Support in handling technical issues. Once complete a single report file called "DSET Report of '<computer name> Tag-<service tag>-<model name>'" will be copied to the current logged-in user's home directory(typically /root). The report file is archived and compressed using Linux ZIPand is lightly encrypted with the password "dell" (all lowercase letters).

The report contents can be viewed by uncompressing the report archive file with any standard ZIP utility including WinZIP or the built-in Linux "unzip" utility:

unzip <reportname> -d <new directory>

The various configuration data files that were collected are organized intoa structure of folders. However, launch the web interface file "dsetreport.htm"with any current web browser (such as Mozilla, Internet Explorer 5.0 or newer,or Netscape 7.0 or newer). The DSET web interface categorizes data intoa hierarchical tree for convenience.

Note: The DSET web interface does not display all data collected from a system. Browse the report's folder structure under "/data" to view specific specializeddata files.

The PowerEdge ESM hardware log can also be cleared with the command "clearesmlog".

Note: DSET must be run by a user logged in as root or a superuser (su).

Advanced Features=======================================================================

DSET also contains advanced features only available from the DSET CLI (command-line interface). The DSET CLI has the following syntax:

dellsysteminfo [options]

Options:

-f <filepath/filename>

Specify an alternative path for the report file to be saved. Either add a"/" at the end of the absolute path or make sure the directory already existsto have DSET use the default detailed report filename. Otherwise optionallyspecify a filename

--nohardware

Skip gathering data for all components under the "System" main category

--nostorage

Skip gathering data for all components under the "Storage" main category

--nosoftware

Skip gathering data for all components under the "Software" main category

--time

Adds date and time to create a unique DSET archive filename if using Windows Scheduling features with the DSET CLI. This allows multiple report "snapshots" to be saved to a specified directory.

Known Issues=======================================================================

* Uninstalling OMSA 1.x will corrupt the DSET installation. DSET must be reinstalled.

* System Configuration Reports created from a Linux system cannot be imported into the DSET for Windows web interface. View the "dsetreport.htm" web interface file already embedded within the report ZIP archive.

* DSET must be installed on a partition that has write permissions for DSET to write temporary files. /usr/lib must also have write permissions for DSET to load temporary components

* Dsetreport.htm should not be opened directly within a Gnome 1.4 Nautilus window as the category links are reported as broken. This is a Nautilus bug with Red Hat AS 2.1. Use Mozilla instead.

* "dellsysteminfo not found" error occurs. This occurs after using rpm -U to upgrade DSET from Release X18 to a newer release. Fixed in Release X19. You must explicity uninstall Release X18 using "rpm -e delldset" before installing the newer release. * Storage information will not be gathered if OpenManage Server Administrator (OMSA) is installed but Storage Management Services (SMS) are not also installed. Upgrade to OMSA 1.9 or newer (as part of the OpenManage 4.1 suite) and make sure to also install SMS * DSET is not compatible with Red Hat Package Manager (RPM) 4.1 because of an acknowledged RPM bug that doesn't handle certain RPM install variables. RPM 4.1 is the default version for Red Hat Linux 8.0. For DSET to install and load hardware and storage libraries, please upgrade to errata containing RPM 4.2 or newer.

Trademarks used in this text: "Dell" and "Dell OpenManage" aretrademarks of Dell Incorporated; "Microsoft," "Windows,""Windows NT," and "MS-DOS" are registered trademarks of MicrosoftCorporation; "Intel" and "Pentium" are registered trademarks of Intel Corporation. "Red Hat" is a registered trademark of Red Hat Inc.

Other trademarks and trade names may be used in this document torefer to either the entities claiming the marks and names or theirproducts. Dell Incorporated disclaims any proprietaryinterest in trademarks and trade names other than its own.

October 2004 Rev. 1.0

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